Privacy Policy
Genesis Roofing Privacy Policy
Effective Date: 28/01/2025
Genesis Roofing (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
1. What Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Business Details: Business name, ABN, and other details necessary for providing our services.
- Payment Information: Credit card details or bank account information (processed securely).
- Website Usage Data: IP address, browser type, device type, and activity on our website (e.g., pages visited and time spent).
- Other Information: Any information you provide when contacting us, completing forms, or engaging with our services.
2. How We Collect Your Information
We collect your personal information in the following ways:
- Directly from You: When you contact us, submit an enquiry, request a quote, or engage our services.
- Automatically: Through your use of our website, via cookies or analytics tools (e.g., Google Analytics).
- Third Parties: From authorised third-party providers, such as payment processors or referral partners.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide requested services.
- To process payments and manage billing.
- To communicate with you regarding updates, offers, or changes to our services.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations.
4. Disclosure of Personal Information
We may share your personal information with:
- Service Providers: Third parties who assist us with services such as payment processing, website hosting, and email marketing.
- Legal Authorities: If required by law or to protect our rights, property, or safety.
- Others with Your Consent: Where you have authorised us to share your information.
We do not sell or rent your personal information to third parties.
5. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and gather data on website usage. By using our website, you consent to our use of cookies in accordance with this Privacy Policy.
You can manage or disable cookies in your browser settings. Please note that some features of our website may not function properly if cookies are disabled.
6. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:
- Secure storage systems and encryption for sensitive data.
- Regular review of our security measures.
Despite these efforts, no method of transmission over the internet or electronic storage is completely secure. You provide your information at your own risk.
7. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. To make a request, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of third-party websites you visit.
9. International Transfers
Your personal information may be transferred to and stored in servers located outside Australia. We ensure that any such transfer complies with the Australian Privacy Act 1988 and that appropriate safeguards are in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website, and we encourage you to review it regularly.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:
Genesis Roofing
Email: admin@genroofing.com.au
Phone: 0439 984 422
Address: 21a Davison Street Maddington WA 6109
We aim to respond to all enquiries promptly and resolve any complaints in accordance with the Australian Privacy Principles.